Only Singapore Residents who have already purchased a Jetstar flight are eligible for any of the plans.

Frequently Asked Questions

NOTE: The information provided below is not exhaustive and may be subject to change from time to time. We recommend that you refer to your certificate of insurance and policy wordings for details about the terms, conditions and exclusions of your policy.

What is Jetstar Travel Insurance?

Jetstar Travel Insurance is a travel insurance product underwritten by AIG Asia Pacific Insurance Pte. Ltd. Exclusively designed for Jetstar Singapore passengers, Jetstar Travel Insurance provides you protection from unexpected events during your trip. For detailed information about the benefits and exclusions, please clicking here.

When does my cover commence?

Jetstar Travel Insurance coverage begins upon check-in for Jetstar departure flights from Singapore and ends upon the return to Singapore. One-Way Trip coverage is valid whilst you are overseas for up to i) 5 days from Travel Commencement Date for Area 1, ii) 7 days from Travel Commencement Date for Area 2. Note that the Trip Cancellation Benefit is effective 30 days before the original departure date.

Who is eligible for Jetstar Travel Insurance?

To be eligible for Jetstar Travel Insurance you must be:

  • Between 2 and 70 years old
  • Travelling from Singapore
  • Singapore Resident
  • Travelling for 30 days or less

What if I have a pre-existing medical condition?

Jetstar Travel Insurance can be purchased even if you have a pre-existing condition. However, the policy will not cover the specific pre-existing condition of the Insured although they can continue to fully enjoy the other benefits included.

A Pre-Existing Medical Condition shall mean any condition for which the Insured Person received medical treatment, diagnosis, consultation or prescribed drugs within a 12-month period preceding the effective date of the Policy; or for which medical advice or treatment was recommended by a Medical Practitioner within a 12-month period preceding the effective date of the Policy.

Where can I purchase Jetstar Travel Insurance?

You can add Jetstar Travel Insurance as part of your flight booking or through Manage my Booking on jetstar.com. Alternatively, click here to purchase Jetstar Travel Insurance after you have booked your flights.

What should I do if I did not receive my Jetstar Travel Insurance Certificate?

If you did not receive your Jetstar Travel Insurance Certificate, email us by clicking here. So that we can assist you as quickly as possible, make sure to include:

  • Your Policy Number (if available)
  • Full Name
  • Flight Booking Number
  • Travel Dates
  • Date of Purchase
  • E-mail Address

Where can I retrieve the full Policy Wordings of my Jetstar Travel Insurance Policy?

You will receive a copy of your policy wording as well as your certificate of insurance via email once you purchase your Jetstar Insurance. Alternatively, click here to retrieve the Jetstar Travel Insurance policy wording.

Can I make changes to my Jetstar Travel Insurance Policy?

Your Jetstar Travel Insurance allows for non-financial changes to your policy made in conjunction with a change to your Jetstar itinerary. This rule applies for changes made before or during your trip.

Please notify AIG with your itinerary change by sending us an e-mail at jetstarchanges@aig.com with your Policy Number, Name, Original Travel Dates/Duration and Amended Travel Dates/Duration.

Note that:

  • If you are shortening your trip, Jetstar Travel Insurance will not provide you any refunds to differences in premium.
  • If you are extending your trip, Jetstar Travel Insurance will only cover you up to the maximum duration in respect of the original date band for which you purchased your policy.

Need more flexibility with your travel insurance? You can purchase Travel Guard by clicking here.

Can I cancel my Jetstar Travel Insurance Policy and get a refund?

Yes! We allow for policy cancellation as long as the request to do so is made prior to your departure date.

If you would like to cancel your policy, please contact AIG at jetstarchanges@aig.com.

Can AIG make changes to the dates of the travel or the name of the travellers on my Jetstar flight tickets?

For any changes that you would like to make to your Jetstar flight tickets, please contact Jetstar at +65 6499 9702.

Can AIG cancel my Jetstar flight tickets?

For assistance on cancellation of Jetstar flight tickets, please contact Jetstar at +65 6499 9702.

What should I do if I encounter an accident or get sick abroad?

Please call our 24-hour Emergency Assistance Hotline (+65 6733 2552) to get proper assistance.

How does Jetstar Travel Insurance pay for my overseas medical expenses?

AIG will directly reimburse you for any covered medical expenses abroad. Please make sure you keep the original copies of your receipts when you return to Singapore to make processing of your refund easier.

How can I make a claim?

You may submit your claims online at www.aig.com.sg/claims-travel within 30 days of the claimable event.

For any claim enquiries, please contact AIG at jetstarclaims@aig.com.

Can AIG reimburse me immediately for my losses?

AIG is unable to reimburse you immediately for your losses, as all losses are subject to a review by our Claims Department who will require an official submission of your losses.