x Only Singapore Residents who have already purchased a Jetstar flight are eligible for any of the plans.

Jetstar AIG

Emergency Assistance

Because things don't always go to plan, our Emergency Assistance team is here to help you. Whether for injury, illness or lost or damaged items, our team is available no matter what time of the day or night, wherever you are in the world.


Travel Guard®

Travel Guard has a worldwide team of highly skilled doctors and medical professionals who are available by telephone 24 hours a day for advice and assistance in the event of a medical emergency and any associated problems for travellers outside Singapore.

In the event of an emergency whilst you are outside Singapore, Travel Guard® is only a telephone call away anywhere in the world.

Travel Guard is available to assist you every hour of every day as part of your cover. We will assess your situation and guide you through the process to solve it. Depending on your specific needs, we can:

  • Provide pre-trip advice such as what vaccinations are required and the local medical conditions at your destination
  • Help you in the event of lost luggage, travel documents or credit cards by putting you in touch with the nearest embassy or other authorities
  • Direct you to suitable medical facilities when medical care is needed, monitor your condition and treatment as well as keeping your family and friends at home informed.
  • Authorise and guarantee payment of hospital and medical costs
  • Decide if and when evacuation or repatriation is required and coordinate all facets
  • Provide help to re-schedule travel plans when your trip is interrupted by an emergency


24 Hour Emergency Assistance

To contact Travel Guard® from anywhere in the world, call:

Country Code: 65    Number: 6733 2552

Reverse charges calls can be made from some countries. Contact your local operator.


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Copyright © 2022

Jetstar Asia Airways Pte. Ltd., is a licensed agent registered with the ARB and an authorized agent of AIG Asia Pacific Insurance Pte. Ltd. Jetstar Travel Insurance is underwritten by AIG Asia Pacific Insurance Pte. Ltd. This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your Policy is automatic, and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact AIG Asia Pacific Insurance Pte. Ltd. or visit the AIG, GIA or SDIC websites (www.aig.sg, www.gia.org.sg or www.sdic.org.sg)