x Only Singapore Residents who have already purchased a Jetstar flight are eligible for any of the plans.

Jetstar AIG

Claims - Jetstar Travel Insurance

How to Make a Claim

If something has gone wrong on your trip and you need to make a claim, you must submit your claim to us within 30 days after the occurrence of a covered event.

Lodging your claim is easy!

Simply click here, follow the on-screen instructions and provide the relevant documents to facilitate the processing of your claim submission. Alternatively, email us at jetstarclaims@aig.com


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Copyright © 2022

Jetstar Asia Airways Pte. Ltd., is a licensed agent registered with the ARB and an authorized agent of AIG Asia Pacific Insurance Pte. Ltd. Jetstar Travel Insurance is underwritten by AIG Asia Pacific Insurance Pte. Ltd. This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your Policy is automatic, and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact AIG Asia Pacific Insurance Pte. Ltd. or visit the AIG, GIA or SDIC websites (www.aig.sg, www.gia.org.sg or www.sdic.org.sg)